Contract: Once full payment is received this is deemed a legal and binding contract between Tauranga Scenic Tours and yourself.
Pricing: Prices quoted are in NZD and include all taxes. A 25 % deposit is required to confirm the booking. Balance of payment must be made 30 days prior to tour date. Booking within 30 days prior to tour date full payment is required.
Payment: Payment can be made via Paypal (once you have confirmed your booking we will send you an invoice via Paypal)
• Cancellation 20 days prior to departure, 100% refund.
• Cancellation between 20 and 7 days departure, 50% refund.
• Cancellation 7 days or less prior to departure no refund.
Refunds: If your ship is unable to dock in the Port of Tauranga through unforeseen circumstances, you will receive a full refund. If your ship docks later than the scheduled time and the tour can be safely completed prior to the ship leaving Port, the tour will proceed.
What happens if it rains or the weather is bad? Our tours depart rain, hail or shine. In New Zealand we often have four seasons in one day. Be prepared for all weather conditions when you join our tour.
Liabilities and Guarantees: In New Zealand consumer’s rights are protected under The Fair Trading and Consumer Protection Acts. Any disputed disagreement arising between us, the Act shall prevail.
Whilst Tauranga Scenic Tours guarantee your return to your ship prior to sailing time, and in the unlikely event through our fault, we are unable to return you to your ship on time, at our cost we will arrange for your transfer to the next port of call.
If through no fault of ours due to Force Majeure which means any act of God, war, terrorism, fire, flood or any other extreme weather conditions, natural disaster, industrial disputes, vehicle accident, road closure, or any other disruptions beyond our control, we will assist in arranging suitable transfers to the next port of call for you to rejoin the ship at your cost. We recommend you have travel insurance for such situations